[Fix] Outlook Web Access Light to Normal View, Why Sometimes You Can’t Change it?

‘Outlook Web Access Light’ view helps to access your corporate emails hosted in Microsoft exchange quickly without showing all icons, widgets and options in low bandwidth network. It is slightly different than ordinary view. Recently I faced a strange issue on particular user to get back the normal web access view. Even though I tried to login with different browsers and computers when ‘Light web access’ is disabled, but it logged in with web access light view only.

On the same computer, other users’ accounts worked fine. Clearing the browser cache and cookies did not help. That was the indication that some options are changed in server side.

Normally when you want to access your exchange emails via webmail with light view, you can simply select the ‘Access light’ check box as shown below.

first view

Google chrome browser opens the exchange 2007 web access in Light View by default, may be due to some compatibility issues ( this could have been fixed in latest versions). Internet explorer and Mozilla Firefox open the both views without any issues.

But, the issue I faced was not related to browser. To check the current logged in web access (type) experience, check it under Option-> About. Light View web access shows as ‘Basic’.

see the basic view

As I said earlier, changing the browser, and computer did not help to fix particular user’s web access light view problem. Cleaning the cache, cookies did not help either. If you are in similar situation with exchange 2007 (some times exchange 2010 also) for particular user only, try the below method.

Login to outlook web access, go to Options and select Accessibility. Remove the tick from ‘Use the blind and low version experience’. Do not forget to press ‘Save’.

remove tick

Once you logoff and login back, the web access will open with premium full features ( if you have not selected ‘Outlook web access light’ in login screen). Also, do not open with Google chrome browser.

The same About screen shows following information as ‘Premium’ web access.


Its done.