Can’t Connect Remote Desktop to Windows 7- How to Fix?

Can’t Connect Remote Desktop Windows 7Remote Desktop feature helps to take control of other computers and work as you are sitting front of them. When it comes to Windows 7, you can’t connect remote desktop to windows 7 very easily because of security settings. This article explains how you can enable remote desktop connection in windows 7, so all versions including windows XP computer users can connect remotely to windows 7.

Check the following check lists to enable remote desktop in windows 7 for all versions of Windows.

1) Allow Connection for All versions.

By default, remote desktop is disabled in Windows 7. To Enable it, Right click on My Computer, select Properties.

Got go Remote Settings as shown below.

Can’t Connect Remote Desktop Windows 7

Two options are available to enable remote desktop in windows 7. See more details below.

Select Allow connections from computers running any version of Remote Desktop to allow people using any version of Remote Desktop or RemoteApp to connect to your computer. This is a good choice if you don’t know the version of Remote Desktop Connection that other people are using, but it is less secure than the third option.

Select Allow connections only from computers running Remote Desktop with Network Level Authentication to allow people with computers running versions of Remote Desktop or RemoteApp with Network Level Authentication to connect to your computer. This is the most secure choice if you know that the people who will connect to your computer are running Windows 7 on their computers. (In Windows 7, Remote Desktop uses Network Level Authentication.)

Can’t Connect Remote Desktop Windows 7

I’m sure when you can’t Connect Remote Desktop to Windows 7, you are trying from Windows XP or Windows Vista or its not enabled in Windows 7 computer. So, select second option which will allow from other versions of windows.

You will get a warning message saying this computer set to sleep or hibernation mode, it’s ok.

2) Allow Remote Desktop Connection in Windows 7 Firewall.

By default Remote desktop connections are blocked in Windows 7 firewall. But, once you enable Remote desktop connection in first step, it automatically enables in firewall also. To make sure whether remote desktop connections are enabled in windows 7 firewall, go to Windows Firewall in control panel.

Click on Allow programs… option as shown below.

Can’t Connect Remote Desktop Windows 7

In next screen you can see which programs are allowed or not allowed in Windows Firewall.

Can’t Connect Remote Desktop Windows 7

Remote Desktop is enabled in Private and Public networks in Windows 7. To change any options here, first press ‘Change Settings’ button and change.

Remote Desktop connection works with RDP traffic on TCP 3389 port.

3) Allowed Remote Desktop Users

This is also one of the reason you should consider when Can’t Connect Remote Desktop to Windows 7.

If domain setup in place on your network, allowed remote desktop users work according to group policy and permissions. By default local administrators group, and remote desktop users group have rights to connect Remote desktop. Make sure the user name you are trying to connect windows 7 is in appropriate access group.

4) Remote Desktop Services in Windows 7

All services related to Remote desktop are disabled in windows 7 by default. Once you enable remote desktop (as mentioned in first step),three services will start automatically in windows 7 computer. These services should be up and run to give access remote desktop connection and users.  If you can’t Connect Remote Desktop to Windows 7, then you must check theses services also.

Go to Computer management, then Services. Look for following services and make sure it’s started.

Can’t Connect Remote Desktop Windows 7

The above steps will help to fix remote desktop connection to Windows 7. I’m sure you would have tried as a first check your network connectivity, and then try above steps.

Share your comments and difficulties on Remote desktop connectivity with Windows 7.

Comments

  1. Philip densmore says

    What version(s) of window 7 can be configured to allow remoye desktop connections?

    • says

      @Philip,
      All editions of Windows 7 include Remote Desktop Connection.

      You can use Remote Desktop to initiate a connection from any edition of Windows 7.

      You can connect to computers running Windows 7 Professional, Windows 7 Ultimate, or Windows 7 Enterprise.

      You can’t use Remote Desktop Connection to connect to computers running Windows 7 Starter, Windows 7 Home Basic, or Windows 7 Home Premium.

      Source

  2. Total Tech says

    I have a strange issue going on, I have a server 2008 r2, and a win7pro vpc on that server that I can rdp into from my android phone, my wife’s vista laptop, and my other computers at the office, but not my xp desktop at home, it just give me a password error, even though I know that the password is right, just curious if had any pointers, all settings are on the less secure option and like I stated earlier even my android rdp app works flawlessly but my desktop just won’t login

  3. Total Tech says

    XP Pro SP3, funny thing is it only on this PC, I ready somewhere that a corrupt profile can cause this issue, so going to create a new one and try it later tonight

  4. Anon says

    In Windows Vista, the services to enable in step 4 are:
    * Terminal Services
    * Terminal Services Configuration
    * Terminal Services UserMode Port Redirector

    Apparently Microsoft only remembered to change the names to “Remote Desktop” in Windows 7.

  5. says

    Just wanted to say “thanks”! The Tip #2 (about the firewall) saved me a lot of time and helper to finish my work on schedule. Thanks again!

  6. Sandy says

    Thanks a lot. I was struggling to connect to Win7 from XP. Apparently it turned out that remote desktop services were not running.

  7. RR says

    I can RDC from my old laptop but cannot RDC from my new laptop. I have troubleshooted everything from the firewall to remote settings but keep getting the message that it can’t find the computer. Does anyone know what I’m doing wrong?

  8. Roosevelt says

    Hi,
    Your post is very useful. I can RDP properly to my Windows 7 machine perfectly.
    But for some reason it only works by the internal IP and not by the
    Computer name. Any ideas?

  9. Alan says

    I am having trouble connecting to remote desktop.

    My host is running windows 7 profession and my laptop is running windows 7 home premier. I am trying to log in with the laptop. When i am connected to the same wifi connection , I can log in to remote desk top and connect. When I take my laptop on the road and use an outside wifi connection, I get an error message that reads “Remote desktop can’t find the computer, This might mean that ———- does not belong to the specific network. Verify that the name and domain that you are trying to connect to.”

    Not sure what i need to do. I can connect to other remote computers with my desktop. Not sure if I need to use a IP address instead of the computer name or If I need to adjust settings on the desktop.

    Any ideas would be great.

  10. Adam says

    Hi, I am having a complicated problem connecting to my office machine using remote desktop. I can find my machine without an problem, but it has a problem with the credentials it seems. I’ve triple checked the credentials and they are correct.

    My office machine is Windows 7 Ultimate 64 bit, and I am unable to remote into it from any other OS other than Windows XP. I’ve try Vista Vista 64 bit on the same network, Windows Server 2003 Standard Edition on the same network, and Windows 7 Ultimate 64 bit off the network (from home) without any success. However Windows XP from both a different location outside of the network and from a computer on the network in the office do work (I an unsure if they are 32 or 64 bit).

    I have followed every step above (Option “Allow connections from computers using any version of RDP” picked from step 1), changed my computer name, account password (to something simple for testing sake), changed the static IP of my computer to one we’re completely sure no other computer within the office is using and have gone as far as disabling my Windows Firewall.

    When connecting from an outside connection we are required to connect to a Sonicwall VPN which I can do so successfully and even connect to other machine within the network afterwards. I do not believe the VPN is the problem since I can connect to other machines from my home computer and computers inside the network can not connect to my office machine either.

    Any help would be appreciated.

    • Jocelyne says

      I have the same problem since I have installed Winodws 7 64 bit cannot connect via VPN and remote desktop. It worked fine in Windows XP.

      Did you find a solution?

      • Adam says

        I forgot to post when I found it I guess. My problem turned out to be that while my user account had a name of “Adam”, it’s actual name was “User” still for some reason, meaning that it didn’t recogonize my credentials. This problem only seemed to happen in Vista and Win 7, connecting from a Windows XP machine seems to work, I guess the older system is smart enough to make the connection between the mask and the actual account.

        Whoever set up my computer just put a mask name on somehow, so I have to use User as the username to log in.

  11. Eugene says

    You may also want to try free Ammyy Admin
    http://www.ammyy.com

    It doesn’t require installation or specific config. It works behind gateways NAT without port mapping as well as within one LAN.

    Good alternative though!

  12. nick says

    When I connect remotley, and try to enter my passwor (which I know is correct) it said it is invalid. Any help?

    • Adam says

      Check further into your system to make sure the username of the account is the same as the username is shows. As I found on my system (mentioned a few posts above), my account name says it’s “Adam”, but the system still sees it as “User”, so I have to use a username of “User” to log in.

  13. jyke sile says

    someone hack my rdp,i can,t even access my account.
    .what will i do to retrieve my account