[Fixed] Outlook Password Pop Up Screen is Blank/White – Disappears

If you are using Office 365 applications with an older version of the Windows Operating System, you may encounter this particular issue. It is always recommended to have the latest OS with up to date windows updates while using Office 365 Outlook/products.

In this guide, we show the solutions to fix the Outlook password blank/white dialog box, or it disappears quickly before entering the password issues. The Outlook will prompt this box usually if you change the user account password.

Blank Outlook Popup Screen

It is basically to reauthenticate to Office 365 with the new password. But the user will not be able to enter the new password because the password prompt screen is blank or disappear instantly.

How to Fix Outlook Password Box Pop up Blank Screen or Disappear

If you use the up to date Windows OS most of the time, you will not face this issue. This can only occur for outdated Windows Operating Systems like Windows 7, 8.1 or even Windows 10 without recent security updates.

The main issue for this problem is the authentication method used on the client’s computer. It may mismatch the latest security policies and types used for Office 365 cloud connectivity.

1) Close the Outlook completely.

2) Open registry editor by searching ‘regedit’.

3) Navigate to the following location.

HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity\.

4) Create a DWORD key called DisableADALatopWAMOverride and change the value to 1

You may need to create the 32-bit version depending on the type of OS.

5) At the exact location, create another key called EnableADAL and set the value to 0.

The Registry Modification

These keys will disable the modern authentication method on the computer.

Ensure you have created the above entries with the correct values at the right location. It is better to take registry backup also.

6) Close the registry and open Outlook now.

Now the password will prompt in a different dialog box. It will stay without disappearing like earlier. Enter the correct user name and password to login to Office 365 Outlook.

Office 365 Outlook Password Prompt

If you are facing the above issue with the outdated Windows Operating Systems, I’m sure these registry changes will be helpful to solve it.

Additional Steps You Can Try

Clear the Saved Password (Credentials) from Control Panel.

1) Close the Outlook completely.

2) Go to Credentials Manager under the control panel.

3) Click on Windows credentials to see the saved passwords on your computer.

Find out the credentials which are connected to Office 365 Outlook. You can see the last modified date also.

4) Click on details and remove them from the vault. This will ensure that the relevant application will prompt a new password when you open it next time.

Remove Password From Credentials Manager

Remove Work or School Account

I suggest you do this last if you are in a work domain environment. But it is worth trying if you are still experiencing an issue with the Outlook password popup screen.

1) After closing the Outlook, search for ‘Accounts’ in Windows 10 or Windows 11.

2) Click on the ‘Access work or school’ option to see the connected accounts on your computer.

3) Select the account you are having trouble with, then disconnect.

Access Work Or Scshool Account

Do open Outlook now. It should pop up for an account and password; once provided in the correct format, it will work correctly.

4) You may need to add the work account again in the same settings app once the Outlook issue is solved. Otherwise, your OneDrive or Office products licenses may not work.

Wrap Up

The Office 365 Outlook password pop up screen blank/white or disappearing issue could mainly happen due to modern authentication setup, which your Windows OS does not support. You can try the registry modification after taking a backup or creating a system restore point. Also, other methods are relevant to try if you can’t fix it by the registry.

Dinesh is the founder of Sysprobs and written more than 400 articles. Enthusiast in Microsoft and cloud technologies with more than 15 years of IT experience.

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