How to Recover Deleted Items in Outlook 2013 Even After Emptied Deleted Items Folder

Recovering deleted items/emails in Outlook exchange client is possible. To make it work, your company exchange server administrator should have enabled ‘deleted items recovery’ in server side. By default each Microsoft Exchange server versions have different options to keep these deleted items  like 7 or 14 days. Exchange server administrators can adjust this number to keep more data based on the real requirement. This simple guide shows how you can recover deleted items in Outlook 2013.

Make sure your company exchange server is set to keep deleted items for particular period of time, otherwise this will not work. If you are using Outlook 2000 or 2003, a Windows registry modification required to see this feature. You can check more details here for Outlook 2000 and 2003

To Recover Deleted Items in Outlook 2013, Follow the Steps,

1) In this example, below Outlook 2013 client is not having any items in Deleted Items folder, which meant it was deleted permanently from client side.

cleaned deleted items

2) Click on Folder in menu,

folder option

Press Recover Deleted Items as shown in above screenshot.

3) Outlook will retrieve the items (which were deleted permanently) from Microsoft Exchange server based on the settings how long it configured to keep them. If you have a mail folder to recover, it can be seen here, but you can’t view inside to restore particular email. You need to restore the entire sub folder and then individual emails. Other normal deleted items will be listed here and recovered directly.


4) Select the items you want to recover and press recover button at top.

press to recover

5) Remember: once you have recovered an item, it will be restored to Deleted Items folder only, not to the original location like inbox or other sub folders..

recoverd items

You need to go thorough deleted items folder after restore has been completed to restore the required items to it’s original location.


How to Recover Deleted Items in OWA ( Outlook Web Access)

Yes, you can do the recovery by accessing OWA of your exchange mail server through WAN and LAN. Each exchange server versions have different interface and process of recovery, but it can be done by end user easily  if the settings of retaining deleted items was enabled in exchange server.

You can find more detailed guide about recovering deleted items through OWA in several version of exchange server here.


    • Bonnie Stowe says

      I accidentally deleted folders but cannot retrieve them using your suggestion. When I click on the Folder tab, the Recover Deleted Items is in grey so cannot be used. Please advise.