[Fixed] Why is My Printer Offline? How to Get Printer Online on Windows 10 and 8.1

Why is My Printer Offline? there could be several reasons for that. In this guide, we will be showing you how to make an offline printer to online in Windows 10 or 8.1.  Options have changed and you will not find the same settings to make a printer online as you did in Windows Vista or earlier Operating Systems. Usually, printers may go offline due to network or USB cable connectivity issue, paper jam, out of paper, any other printer hardware faults and sometimes printer driver corruption too. Mostly it will come back to online automatically when these issues are fixed, but sometimes you need to make a printer online manually and this guide shows you how to do it on Windows 10  or 8.1.

Making a printer online on Windows 10 or 8.1 is not like how we did in earlier Operating Systems such as  XP, Vista (except Windows 7) by right clicking it and making online. Microsoft changed the way of making a printer online from offline in Windows 7 and on recent Operating Systems, we have already covered here how to make printer online in Windows 7.

Printer offline Windows 10

Printer Offline in Windows 10 or Windows 8.1? Let’s Fix it

1) Go to control panel.

On Windows 8.1 or 8, press Windows Key with I ( WIN+I) or by using charm bar or else use these ways to reach control panel from this guide.

On Windows 10, you can search for devices and printers by entering ‘devices’ as shown below and click on the ‘Devices and Printers’. You can go to step 3 directly. It doesn’t matter whether you have USB, network, or wireless or any printer brands such as HP, Brother Epson, the following methods are same to bring back the printer online in Windows 10/8.1.

search printers on Windows 10

2) Click on Devices and Printers in Large or Small icons view of the control panel.

Untitled3) Now you will be seeing the offline printer (slightly faded). Right-click on it and select ‘See what’s printing’.

see whats printing in windows 8

If the printer is in an offline state you would be seeing the tick mark front of ‘Use Printer Offline’. Remove the tick mentioned below and wait for some time printer to come online and resume printing.

Remove offiline

If the printer comes online and goes offline again, that could be due to real connectivity or hardware issue on the printer. Better you fix those issues and restart the printer. Here are the few printer troubleshooting tips available for Windows 10 and 8.1.

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If It Is A Shared Network Printer

If the printer still shows offline, then you need to check the settings of the computer where the printer is attached (if it’s a shared network printer for you). The following settings need to be checked;

1) File and Printer sharing settings

2) Make sure the Network Discovery is turned on and Network sharing services is running

3) Check the firewall and Antivirus/network protection software. These programs might block the incoming connection to the shared printer. You can find more details about these steps here.

If it is a network printer, you can find out the IP of the printer and check the communication.

Restart The Spooler Service

Sometimes this method helps in bringing back the offline printer to online mode on Windows 8.1 and 10. Instead of restarting the computer, you can stop and start the print spooler service (which is one of the Windows services). We have already published a detailed guide about restarting the print spooler in GUI of Windows OS that can be done by any users with administrative rights. Read the guide here.

print spooler service start on Windows 8.1

Hope this small guide would be useful to fix printer offline issue and how to get printer online in Windows 10 and 8.1. This should solve the problem mostly if your printer is not having any major hardware or network communication problem.

Dinesh is the founder of Sysprobs and written more than 400 articles. Enthusiast in Microsoft and cloud technologies with more than 15 years of IT experience.

40 thoughts on “[Fixed] Why is My Printer Offline? How to Get Printer Online on Windows 10 and 8.1”

  1. Tried going to devices and printers and checking what’s printing and clicked on printer and it did not show a tick mark beside “print off-line. Now what??

  2. my printer still shows offline.

    -there is no tick in the “work offline”.
    – restarting the spooler did not work
    – stopping the spooler and starting the spooler did not work
    – network and sharing are on.
    – windows troubleshooting says pc and network are correct, it is the printer
    – printer says the driver is not available, the newest driver is not windows compatible due to a security breach and HP have not updated their digital signature to the driver

    HP is known to be trash with windows and constantly have issues.

    printer is wireless, responds to test prints, but not jobs sent from the pc as it appears offline.

    HP5660 envy: which is the envy of no one.

  3. How to fix HP Printer offline to Online.

    Step 1. Setup the Wireless Connection again with the router.
    Step 2. Uninstall the old printer from the computer.
    Step 3. Add Printer again on the computer from the control panel.
    Step 4. After installing the printer restart your Printer and the Computer.
    Step 5. There will an IP Address on the printer try to open it on the computer browser like chrome or firefox like, i.e or
    Step 6. Once its open you can set the ip address as default for your Printer.
    and it will be good to go never go offline again.

    If you want the full technician help with all the brief steps please visit http://printer-offline-support.com/hp-printer-offline.html for printer offline issue.

  4. I think much of this is due to the HP printer going into sleep mode and the dynamic address for the network with the router. This can be better fixed by assigning a static address for the printer with the router. At least in my networks I have worked with this seems to be a good solution.

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